Terms & Conditions

The required deposit amounts differ for Asia and Europe tours. For Europe tours, a deposit of either RM3,900.00 or 20% of the total tour cost per person, whichever is greater, is mandatory upon booking. Meanwhile, for Asia tours, a deposit of either RM2,000.00 or 30% of the total tour cost per person, whichever is greater, is necessary at the time of booking. At our absolute discretion, we may vary the quantum of the deposit for bookings made during peak period and/or to special destinations. The balance of all money due, including any surcharges applicable at that time, must be paid to us not later than 31 days before departure. If the balance is not paid on time we may cancel your booking and apply the cancellation charges set out in the paragraph headed CANCELLATION CHARGES. 
For bookings made less than 31 days before departure full payment must be made immediately before travel documents can be processed.

Cancellation fees shall be imposed as follow:-
a. 31 days or more prior to departure date    – Forfeiture of tour deposit
b. 15 to 30 days from departure date               – 50% of tour fare or Forfeiture of the tour deposit  (whichever higher) 
c. 8 to 14 days from departure date                  – 80% of tour fare    
d. Within 7 days from departure date             -100% of tour fare
e. No show at airport                                           -100% of tour fare

Extension of stay after the end of the tour is permitted subject to the maximum ticket validity. Such an extension will use at your own expenses and must be arranged prior to departure. Transfer between hotel and airport on your departure date after the extended stay will not be provided.

Amendment to the names must be notified to us in writing at least 31 days before the departure date. The amendment is subject to approval by the airline.

The timing of air, sea, road or rail departures is estimated only. We cannot be held liable or accept any liability for any delay on your flight whether the cancellation or delay is caused by adverse weather conditions, rescheduling by an airline, airport authority, and/or action by air traffic controllers, mechanical breakdown or industrial action. Where long flight delays result in lost holiday’s time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays. 

While we will use our best endeavours to operate all tours as advertised, we reserve the right to change any of the facilities, service, prices or itineraries described there. No compensation will be paid for alterations or cancellations caused by changes or cancellations to schedules by airlines, the number of person who has booked is less than that required for the tour package or any “Force Majeure”. “Force Majeure” includes (but are not limited to) war, threat of war, riot. Civil disobedience or strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics or health risk, level of water in river, technical or maintenance problems with transport, closed or congested airport or ports, unforeseen operational decision of air carriers or any unforeseen or unavoidable event beyond our control.

We will provide the service of an accompanying tour leader for a minimum group size of 16 adult passengers.

Each tour is dependent upon a minimum number of persons participating. All our tour requires a minimum number of bookings before they will operate. Should we cancel the tour because of insufficient number, we will refund all money paid without further obligations or liabilities on our part and no compensation will be payable.

You agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such person your conduct during the tour appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour. Should this happen to you, we cannot be held liable in any way. The person signing the booking form warrants that he/she has full authority to do so on behalf of all people whose name appear thereon, and confirms that all persons are fully aware of and accept these conditions.

No refund or reduction will be made to you with regard to air ticket, meals, accommodation, sightseeing, transfer or any other services which are included in the tour costs but not utilized, fully or partially by for whatever reasons. 

Should you have a complaint about any of the tour arrangement you must tell both the relevant supplier and our representative at that time. It is only if we and the relevant supplier know about the problems that there will be an opportunity to put things right. Failure to complain on the spot will result in your ability to claim compensation being extinguished or at least reduced.

It is your responsibilities to ensure that you satisfy all applicable requirements and take with you all necessary documentation for the whole journey. We cannot be held liable if you fail to do this or be held responsible for any denial of boarding or entry into a destination due to improper documentation or whatever reasons and, if we suffer any loss or expense of such failure on your part, you will be obliged to reimburse us. 

We act only as an agent for carriers, transportation companies, hotels and other suppliers and will not be responsible for any losses, damages, accidents, and change in the schedule or other irregularities caused or arising from circumstances beyond our control and have no liability for any death, personal injury or loss of whatever nature you may suffer. 

As you together with your personal property including baggage are all times solely at your own risk, we strongly recommend adequate travel insurance. You should satisfy yourself that any travel insurance arranged through us is what you require and should arrange supplementary insurance if need be.  


Membership Policy

  1. Membership Eligibility:
  • Membership is open to individuals aged 18 and above.
  • Available to both new and existing customers of Holiday Dreams Journey Sdn. Bhd.
  • Employees of Holiday Dreams Journey Sdn. Bhd. are not eligible for membership.
  1. Membership Benefits:
  • Enjoy exclusive discounts on inbound tours, outbound tours, incentive trips, private tours, and MICE packages.
  • Eligibility for free gifts, upgrades, or additional perks, communicated through official channels.
  1. Membership Fees:
  • First-time members joining a trip are charged RM 50 for access.
  • Regular members with a travel package in a year have automatic renewal with no RM 50 charges.
  • Regular members not traveling for a year or more must pay RM 50 to renew.
  1. Membership Duration:
  • Valid for one year from enrollment for regular members.
  • Lifetime membership for those who joined a trip, provided positive social media feedback, and subject to discretion.
  • Regular members can renew annually by paying applicable fees.
  1. Lifetime Member Recognition:
  • Appreciation for the continued support and positive contribution to the company’s image.

5.1 Social Media Engagement: – Encourage members to share experiences on social media for community growth.

5.2 Community Engagement Opportunities: – Highlight community events where members can actively participate.

5.3 Referral Program: – Consider introducing a referral program for additional benefits.

  1. Enrollment Process:
  • Complete the online registration form or visit our physical offices.
  • Provide accurate and up-to-date information.

6.1 Final Step: Await Confirmation Call: – A confirmation call ensures the authenticity of our community. – Essential for maintaining community security; your cooperation is appreciated.

6.2 Confirmation Call Policy: – If unreachable by phone or via email, membership may be deleted for security. – Appreciate your understanding and cooperation.

By completing this step, you help maintain a secure and genuine member community. Thank you for your cooperation. For concerns, contact our customer support.

  1. Communication:
  • Receive updates, promotions, and exclusive offers via email, SMS, or other official channels.
  • Option to opt out of promotional communications at any time.
  1. Promotion Conditions:
  • Discounts, free gifts, and other benefits subject to availability.
  • Present membership details at the time of booking to avail benefits.
  1. Termination of Membership:
  • Right to terminate or suspend membership for policy violations.
  • Members can voluntarily terminate by contacting in writing.
  1. Amendments to the Membership Policy:
  • Reserve the right to amend or modify the policy.
  • Members will be notified of changes through official channels.
  1. Privacy and Data Protection:
  • Customer data handled confidentially, used only for membership-related communication.
  • Adherence to relevant data protection laws.
  1. Cancellation Policy:
  • Members can cancel anytime via written email.
  • Membership fees are non-refundable.

By enrolling, members acknowledge they have read, understood, and agreed to abide by the outlined terms and conditions.

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