Terms & Conditions For Sarawak Tour

Terms & Conditions For Sarawak Tour

1. Booking & Payment

• A non-refundable deposit of 30–50% is required to confirm the booking.
• Full payment must be made at least 7–14 days before departure.
• Bookings are subject to availability and confirmation.

2. Cancellation Policy

• 30 days before departure: Full refund (excluding admin fees).
• 15–29 days: 50% refund.
• 7–14 days: 25% refund.
• Less than 7 days / No-show: No refund.
• Any changes are subject to availability and may incur additional charges.

3. Itinerary Changes

• The itinerary may be adjusted due to weather, river conditions, safety reasons, or unforeseen circumstances.
• The operator reserves the right to replace activities with similar alternatives without prior notice.

4. Accommodation (Longhouse Stay)

• Guests will stay in a traditional Iban longhouse, which is a basic, communal living environment.
• Facilities may include:
  • Shared sleeping areas
  • Limited electricity
  • Basic bathroom facilities
• Guests are encouraged to respect local customs, traditions, and house rules.

5. Meals

• Meals provided are as stated in the itinerary.
• Meals at the longhouse are local home-cooked dishes.
• Please inform of any dietary requirements in advance (not guaranteed).

6. Health & Safety

• Participants should be in reasonable physical condition.
• The tour includes boat rides, rural travel, and walking.
• Travel insurance is strongly recommended.
• The operator is not liable for:
  • Personal injuries
  • Loss/damage of belongings
  • Delays due to external factors

7. Weather & River Conditions

• River journeys are subject to water levels and weather conditions.
• In case of unsafe conditions, alternative arrangements will be made.

8. Cultural Respect

• Guests must respect Iban traditions and customs, including:
  • Dress modestly
  • Follow the host’s instructions during ceremonies
  • Ask permission before taking photos of locals

9. Transportation

• Transport is provided as per itinerary.
• Delays may occur due to traffic or weather conditions.

10. Liability

• The tour operator acts only as an agent for the services provided.
• The operator shall not be responsible for injury, loss, accident, or delays beyond its control.

11. Personal Belongings

• Guests are responsible for their own valuables.
• Avoid bringing unnecessary expensive items.

12. Minimum Participants

• Tour may require a minimum number of participants.
• If not met, the operator reserves the right to:
  • Reschedule
  • Offer alternative arrangements
  • Provide a refund

13. Force Majeure

• No refunds for disruptions caused by:
  • Natural disasters
  • Government restrictions
  • Pandemics
  • Other unforeseen events